Introduction

At Stone MFD Limited, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our Returns and Refund Policy to understand how to return products and request a refund.

1. Returns

1.1 Eligibility for Returns: You may return items within 30 calendar days of receipt. To be eligible for a return, the items must be unused, in their original condition, and with all original packaging and labels intact.

1.2 Non-Returnable Items: Certain products may be non-returnable due to their nature, such as custom-made or personalised items. Please check the product description for specific return conditions.

1.3 Return Process: To initiate a return, please contact us at [email protected] with your order number and the reason for the return. We will provide instructions on how to return the items to us.

1.4 Return Shipping Costs: You are responsible for the cost of returning the items unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.

2. Refunds

2.1 Refund Processing: Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 7-10 business days.

2.2 Partial Refunds: In some cases, we may issue partial refunds for items that are not returned in their original condition, are missing parts, or are returned outside the specified return period.

2.3 Shipping Costs: Shipping costs are non-refundable, except in cases where the return is due to our error or a defective product.

3. Exchanges

3.1 Exchanges: We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

4. Defective or Incorrect Items

4.1 Defective Items: If you receive a defective or damaged item, please contact us immediately at [email protected] with your order number and details of the issue. We will provide instructions for returning the defective item and arrange for a replacement or refund.

4.2 Incorrect Items: If you receive an incorrect item, please contact us within 7 days of receipt at [email protected]. We will arrange for the return of the incorrect item and provide the correct product or issue a refund.

5. Contact Us

If you have any questions or concerns about our Returns and Refund Policy, please contact us:

Stone MFD Limited
74 Sherborne Street, Manchester, England, M8 8HU
Email: [email protected]
Phone: 01615315056